Support
Orders, shipping and warranty
The answers to the six things people write in about. If yours is not here, the contact form goes to a person.
If this is a medical emergency, call 911. Nothing on this page is medical advice, and no reply from us will arrive fast enough to matter.
Where is my order?
Every order gets a confirmation email, then a second email with tracking once it ships. If tracking has not moved in [X business days], send us the order number and we will chase the carrier.
Ask about an orderShipping
Free U.S. shipping on orders over $100. [Exclusions — client to confirm: oversize, HI/AK, APO/FPO, international.] Orders placed before [cutoff] on a business day ship the same day.
Returns and exchanges
Unopened, unused product in its original packaging can be returned within [X days] of delivery. Sterile and single-use items cannot be returned once opened — that is a safety rule, not a policy preference.
Start a returnWarranty
[Warranty terms — client to confirm: period, what is covered, what voids it.] A tourniquet that failed in use is not a warranty claim in the ordinary sense. Tell us what happened and we will want the device back.
Report a failureDealers and agencies
Purchase orders, agency quotes, stocking terms and net billing are handled separately from retail orders. [Minimum order, lead time and who qualifies — client to confirm.]
Dealer and agency pricingProduct registration
[Client to confirm whether registration exists.] If it does, it is what lets us reach the right owners directly if a lot is ever recalled — which is the only reason worth asking for it.
Still stuck?
Send the order number if you have one. It saves a round trip.